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Company Policies

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  1. All prices are subject to change without notice.

  2. There is no minimum amount to order.

  3. Shipping charges for UPS:

    –If paying by credit card, shipping charges will be added at time of purchase.
    –If sending a check, please call for the total price before sending your check.
    –Next day air, 2nd-day air, and 3rd-day air are available upon request.
    –All C.O.D. orders are an additional $14.00.

  4. Damaged Merchandise.
    –Please call us before filing a claim with the shipper. We will be happy to assist you.

  5. All sales are final 30 days after receipt.
    –No merchandise can be returned after 30 days. Claims for defective items or exchange requests will not be honored unless a phone call is received within 30 days of the invoice date.

  6. No restocking fee for items sent from Texas Electrolysis Supply only.
    –Special Orders can not be returned.

  7. Returns or exchange policy: AUTHORIZATION IS NEEDED IN ADVANCE!
    –All returns or exchanged merchandise must be in original factory condition, including all packaging materials, warranty cards (that are not filled out), manuals, and accessories.
    –We will not accept mistreated or used items. Please ship parcel back prepaid and insured, then we will refund the full merchandise price excluding shipping costs.

  8. Non-Returnables.
    –Due to health reasons, needles, lotions, and liquids cannot be returned.
    –Special orders may not be returned. These items include merchandise such as treatment tables, carts, stools, lamps, and epilators.

  9. Payment.
    –We accept Visa, MasterCard, Discover, American Express, checks, and C.O.D.
    –C.O.D. has an additional $14.00 fee associated with it.
    –Checks must be mailed in advance and include shipping and tax.

  10. Orders from outside the U.S.
    –We gladly ship internationally.
    –Please use MasterCard, Visa, or checks for American Funds.

  11. By refusing an order we will AUTOMATICALLY put you on a PRE-PAY PROGRAM.

  12. Any account REFUSING AN ORDER will automatically be charged the postage TO AND FROM the point of delivery.